Privacy Policy

Introduction

Nereide is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you book yacht charter experiences with us or visit our website.

By using our services or providing us with your personal information, you agree to the practices described in this policy. If you have questions or concerns about our privacy practices, please contact us at [email protected].

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when:

• Making inquiries about our yacht charter experiences
• Booking a charter through our website or directly with our team
• Communicating with us via email or phone
• Subscribing to our communications

This information may include:

• Name and contact details (email address, phone number, postal address)
• Booking preferences and special requests (dietary requirements, accessibility needs)
• Payment information (processed securely through our payment providers)
• Emergency contact information
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Device and browser information
• IP address and general location data
• Pages visited and time spent on our website
• Referring website addresses

This information is collected through cookies and similar technologies. For more details, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Processing and confirming your charter bookings
• Communicating about your booking, including schedule changes or important updates
• Accommodating special requests and preferences
• Providing customer support and responding to inquiries
• Ensuring safety requirements are met

Business Operations

• Improving our services and customer experience
• Analyzing website usage and charter preferences
• Maintaining business records and accounting
• Complying with legal obligations

Marketing Communications (With Consent)

• Sending information about new experiences or special offers
• Sharing updates about our yacht fleet or services
• Inviting feedback about your experience

You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual necessity: To fulfill our charter agreement with you
• Consent: When you have given explicit permission for specific uses
• Legitimate interests: For business operations that benefit both you and our company
• Legal obligation: To comply with Thai maritime regulations and tax requirements

Information Sharing and Disclosure

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including payment processors, email service providers, and booking management systems. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose your information when required by law, such as in response to court orders, legal processes, or to protect our rights, safety, or property.

Business Transfers

In the event of a business sale, merger, or acquisition, your information may be transferred to the new business entity, subject to the same privacy protections.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encrypted data transmission
• Access controls limiting who can view your information
• Regular security assessments and updates
• Staff training on data protection practices

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typical retention periods include:

• Booking information: 7 years for accounting and legal compliance
• Marketing communications: Until you opt out or we determine the information is no longer relevant
• Website analytics: 26 months
• Customer service records: 3 years from last contact

Your Rights

You have the following rights regarding your personal information:

Access and Portability

You can request a copy of the personal information we hold about you and receive it in a structured, commonly used format.

Rectification

You can request correction of inaccurate or incomplete information.

Erasure

You can request deletion of your personal information, subject to legal retention requirements.

Objection and Restriction

You can object to certain processing activities or request restricted processing in specific circumstances.

Withdraw Consent

Where processing is based on consent, you can withdraw that consent at any time.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

International Data Transfers

As a Thailand-based company serving international guests, your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy regularly.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Complaints

If you believe your privacy rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. In Thailand, this is the Personal Data Protection Committee. We would appreciate the opportunity to address your concerns directly before you contact a supervisory authority.